Privacy Policy

Mubadira is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and share your information when you visit mubadira.com or make a purchase. We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international data protection standards.

We collect the following types of information to provide and improve our services:

Information you provide directly:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment partners and never stored on our servers)
• Messages and enquiries submitted through our contact forms
• Newsletter subscription preferences

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies (see Section 6 for details)

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating about your orders, including shipping updates
• Responding to your enquiries and providing customer support
• Sending marketing communications about new products, promotions, and events (only with your explicit opt-in consent)
• Improving our website, products, and services
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations

We do not sell your personal information. We may share your data only with the following trusted partners who assist us in operating our business:

• Payment processors (Stripe, Apple Pay, Google Pay, Tabby) for secure transaction handling
• Shipping partners (Emirates Post, Aramex) for order delivery
• Email service providers for transactional and marketing communications
• Analytics services (Google Analytics) for website improvement
• Legal authorities when required by law or to protect our rights

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Order and transaction data: 7 years (as required for tax and accounting purposes)
• Marketing preferences: until you unsubscribe or withdraw consent
• Analytics data: 26 months
• Customer enquiry records: 2 years

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies for shopping cart functionality and session management
• Preference cookies to remember your settings and choices
• Analytics cookies to understand how visitors interact with our website
• Marketing cookies to deliver relevant content and advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Under applicable data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us at concierge@mubadira.com. We will respond to your request within 30 days.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. These include SSL encryption across our entire website, secure payment processing through PCI-compliant partners, and restricted access to personal data on a need-to-know basis within our organisation.

Our primary operations are based in the United Arab Emirates. By using our website and providing your personal information, you consent to the transfer and processing of your data in the UAE. Where we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete the information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: concierge@mubadira.com
• Address: Mubadira, Dubai, United Arab Emirates